How Multichannel Marketing Can Improve Your Business

When you started your business, you dreamed that it would grow and flourish. Whatever products or services you sell meet a specific purpose for your customers or they fill a certain need. Lately, though, you may have noticed that your ads aren’t reaching your target demographic-and sales might not be rising as much as you’d like.

So how do you reach your desired customers and let them know that you have something to offer? How do you accomplish these goals and rise as a business?

If you think about society today, you likely think that everything is fast paced and convenient. And you’d be right. People all over the world like to have everything as quickly and easily as possible. So if you want to better reach your customers in a way that works for them, you have to change your marketing strategy.

The world we live in has advanced in many ways-and the way you market your company should work in tandem with these advancements. Below, we’ll discuss a new marketing tactic called multichannel marketing. Read on to discover this new strategy and discover how you can incorporate it into your business’s advertising techniques.

What Is Multichannel Marketing?

Simply put, multichannel marketing is a way to interact with potential and current customers on multiple platforms, or channels. These channels can include anything from your retail store and website to print ads, product packaging, and promotional events. Word of mouth even counts as an advertising channel you can use to market your company.

These channels come in online and offline forms. Online forms, as you likely guessed, are serviced through the Internet. They include channels like mobile apps, email, videos, and social media posts. Offline marketing includes any other channel not found on the Internet: print ads, word of mouth, coupons, events, and similar advertisements.

By marketing your brand through various channels, you allow your customers to buy products or request services from you in the easiest, most appropriate way possible. But to reach the highest amount of current and future customers as you can, the best approach is to use a combination of online and offline channels.

How Can I Benefit From Multichannel Marketing?

Aside from having a wider reach to your customers, you can receive the following advantages when you participate in multichannel marketing:

  • Better practices
  • Consistent branding
  • Enhanced productivity
  • Increased sales
  • More aligned business plan
  • More business growth
  • More touch points and collectable data

And, over time, these cost-effective marketing techniques can help your company save money while still advertising as much as or more than you have in the past. As you continue to use these marketing methods, and as you collect data your customers output, you can more easily understand what appeals to these individuals.

For example, this data may show you what products appeal to your customers and which ones don’t. After seeing this data, you can bring in more products that you know consumers will buy and discontinue products you know they won’t invest in. As a result, your business plan becomes aligned with consumer desires, your sales increase, your employees become more productive, and your business grows.

How Can I Implement These Ideas Into My Marketing Strategy?

You may find it difficult to adjust your current marketing plan to a multichannel strategy. Use the following steps to get started:

  1. Look at your current plan. Discover where you have room to make changes or decide what current tactics don’t work for your company.
  2. Choose which types of channels you’d like to use as part of your advertising campaign.
  3. Set goals for what you want your new marketing strategy to accomplish.
  4. Determine what course of action you want your customers to take after they see your advertisements. This step can help you meet your marketing goals more effectively.
  5. Create a common graphic design scheme to use across all channels. This consistency reinforces your company’s brand and allows your customers to interact with familiar advertisements across various platforms. Your design should also help your customers take your preferred course of action if possible.

Once you’ve established this new strategy, open accounts with online channels and work with entities that provide services for offline channels. For example, many online channels are easy to set up and manage on your own. You can quickly set up a business account on Facebook, Twitter, Instagram, and other platforms. And, if you collect contact information from your customers, you can send out email ads or videos.

For offline channels, you’ll need to consult with other professionals. If you choose to set up a promotional event, work with an event planner. If you want to create print ads and coupons, or improve your current ones, connect with Flottman Company.

We have years of experience in the printing industry and know just how to make your printed ads, coupons, packing, and inserts stand out. Let us know what you have in mind and what you want to market, and we’ll do our best to help your printed projects-and your company-succeed.

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What to Include on Your Coupons

When you plan your marketing strategy, don’t overlook the power of coupons. Coupons give potential customers a tangible incentive to look into your inventory and make purchases. According to a report by the Farnsworth Group, 93% of consumers used coupons in 2011, and that number has remained fairly steady.

Despite the rise in popularity of digital coupons, many consumers still use traditional paper coupons to save money. In addition to giving the customers a compelling reason to purchase your products, coupons effectively track the success of your marketing campaign. When a customer redeems a coupon, you know that
your marketing strategy directly resulted in a purchase.

Since coupons are such an important and effective aspect of marketing, you need to make sure your coupons reflect your company well and appeal to the customer. To design an effective coupon, you’ll need to carefully consider what information is necessary and how to best utilize graphics and images.

As you start designing a coupon, incorporate some of the following features to increase the effectiveness of your direct-to-consumer marketing strategy.

1. Images

Choose images that will best promote either the product itself or the benefit it will add to the customer’s life. For example, if you are offering a deal for a certain brand of cereal, you can choose to
either use a high resolution graphic of the cereal itself or a picture of a smiling family spending time together while enjoying a bowl of cereal.

Think about how you want to market your product. Do you want to emphasize a specific aspect of the product, such as its health value, popularity, or cost? Or do you want to focus on how using the product will improve the consumer’s life? In either case, find an image that makes your product look appealing and reflects the values of your company.

Consider using a large picture, aligned on either the left or right side and taking up a sizeable amount of space. You want the image to draw the eye without taking attention away from the necessary text.

2. The Deal

After the image, the deal itself should be the most prominent aspect of the coupon. Let customers know right away exactly what the coupon gives them and why it’s a great deal. Most coupons offer a monetary or percentage discount on a specific product, but they can include options like “Buy two, get one free.”

To figure out what kind of deal would benefit you and your customers, think about the specific product or service you want to promote. Consider what deal or discount would draw in new business without damaging your profits. A discount that causes you to lose money is risky since you can’t be sure that customers will buy anything other than the advertised product.

3. Expiration Date

You can choose not to give your deal an expiration date to allow customers to purchase the product or service at their convenience, but you may find people coming in years later with a coupon they found somewhere in their home. Expiration dates also mean you have a time frame to go off of when planning your finances.

Customers may also be more compelled to use the coupon if they only have a limited amount of time in which to claim the discount. If they only have a couple of days or weeks to redeem the coupon, they will likely plan ahead to purchase the product or service. If they have a longer time frame or no time frame at all, they won’t feel pressured to use the coupon and may forget about it entirely.

4. Restrictions

Clearly explain what is and is not included in the coupon. For instance, you may want the coupon to include any medication from a particular brand, or you may only want the deal to cover the liquid or capsule version. You may also want the coupon to only cover one product instead of as many as the customer wants to purchase at once.

Make sure these restrictions are clearly printed and easy to read. Unclear coupons can lead to frustrated customers who are unlikely to continue shopping for your products. Above all, you want your customers satisfied with the deal and their purchase so they keep coming back.

5. A Barcode or Redemption Code

This may be self-explanatory and obvious, but make sure that you don’t spend so much time on the information that you forget to include a way for the customer to redeem the coupon. Leave enough space so that the sales clerk can easily scan the coupon or read the numeric code. Try to make the redemption process as simple as possible.

6. Placement

Now that you have a coupon crafted to drive business, where do you put it? Consider the traditional options such as newspaper and magazine placements. Then add the new opportunities; have the coupon requested or printed via social media. Use cover labels to place the coupon on the package for instant redemption. Add the coupon designed within your product packaging to drive repeat sales. Another option and one of our favorites, put the coupon inside your package and market directly to your captive audience.


If you want to include coupon inserts as part of your future marketing campaign, talk to Flottman Company. We can help you design, print, and package your coupons. Visit our Flottman Company Facebook page and tell us where you have promoted coupons, your coupon success stories and any additional recommendations to share. Your comments may be the resource for our next blog post.